Our people make a difference.
Being based in Michigan near world-class universities gives us certain personnel advantages. Accents aren’t an issue. And we’ve got a large pool of bright, capable people from which to choose. We’ve assembled quite a team of well-trained associates eager to help your business grow, many of whom have been with us for years! They are:
- Trained to your specifications – Our agents undergo a comprehensive, customized training and testing program designed around your materials and programs.
- Proven performers – Agents are closely monitored and receive incentives based on sales performance, accuracy and adherence to the specifics of each program.
- Proud to highlight the benefits of your product or service - They are committed to turning calls from prospective customers into sales.
- Quick to adjust – It’s easy to target and control your message with our state-of-the-art call handling equipment and customized scripting tools.
See and hear for yourself.
You get complete daily, weekly and monthly reports of performance to your specifications. In addition, our enhanced call quality program allows you to monitor and evaluate performance of associates on your actual calls. Your feedback is always welcomed.
Whatever the reasons, we are driven to keep our clients and their customers happy.
Achieve targeted goals and greater success with every customer contact