A contact center solutions provider, our people, technology, and approach to onboarding our customers and training our agents are proven advantages.
CUSTOMER & BRAND CARE
Consider Superior an extension of you, driven to deliver an excellent customer experience in every contact. We are passionate brand advocates, nimble and highly qualified to meet your most demanding care challenges.
OMNICHANNEL SUPPORT
Comprehensive, In Your Voice omnichannel services. Every interaction – live answer, chat, IVR, email, website, and social media – geared to increase customer satisfaction, boost revenue, and strengthen your brand.
SALES
Converting prospects, building repeat business, increasing wallet spend, and resolving order issues, are all part of what we can do to grow your business.
TECHNICAL SUPPORT
Superior can manage and resolve troubles, handle triage, escalation, and monitoring. We provide user case handling, service disruption management, resource deployment and dispatch, network, systems, and operations monitoring.
AUTOMATED SOLUTIONS
Maximize resource use and revenue opportunity with automated solutions that deliver instant notifications to thousands of users, power self-directed care, and custom route interactions. Blending with your live care program further boosts productivity and effectiveness.
BUSINESS PROCESS SUPPORT
Receive seamless support in key operational processes that need to be executed professionally, accurately, and on time. Realize cost-savings, efficiency, and peace of mind with Superior Contact.
INBOUND SERVICES
Want results? Ensure that every inbound contact, through any means, at any time, is captured and handled promptly and professionally. From overflow and short-term campaigns, to ongoing customer care, tech support and social monitoring, rely on Superior to make every contact count.
OUTBOUND PROGRAMS
Extend your reach, reputation and responsiveness with highly customizable outbound programs. From high-touch, live agent contact, to high-tech, fully automated programs – and everything in between – we deliver on your goals.