Making Every Contact Count

Customer & Brand Care

Customer & Brand Care

In an ever more competitive landscape, excellent customer care is paramount to success. Nearly 70% of customers indicate they have switched service providers because of poor service. Superior Contact stands ready to ensure your organization isn’t part of that statistic by offering prompt, professional, personalized service to each of your prospects and customers.

Superior Contact provides:

Excellent Care – However and Whenever You Need It

  • Comprehensive outsourced services to cover your entire CX function, or just the programs you specify
  • Complete 24/7, afterhours, overflow, planned event and emergency preparedness/contingency plan coverage
  • Accent-neutral specialized agents trained and certified to your requirements
  • Omnichannel services respond to your customers as they prefer – live answer phone, automated interactive response, email and web form, chat, and social
  • Highly customized call routing and handling, including priority call routing and individual call handling to the account level

Brand Stewardship in All We Do

We don’t take lightly our responsibility to oversee and protect your brand reputation. That’s why we provide a personalized customer experience customized with your brand’s own scripting, and infused with your voice, culture, and values. As part of our onboarding process, we’ll get to know you very well and build an agent training program with the understanding that we are an extension of your team. Our goal with every interaction is to impart a positive experience, building brand goodwill and loyalty.




“Things are going very well with Superior. Our experience has been very positive. I appreciate that they operate as our brand ambassador, that our customers feel that they have connected with someone at our company.”


– Peggy R., Tate’s Bake Shop