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SuperTrack

Telecommunications


We speak fluent “telecom”.

Let our experience add to your success.


Why Superior Contact?

Superior Contact offers highly effective, live answer and automated contact management solutions for telecommunications and internet service providers. Whether you need supplemental support or a total care solution, you can enhance your contact program without adding people and facilities. Superior provides every advantage of the latest call center technology and a team of experienced telecom agents trained to your exact standards.

Experience counts.
  • Benefit from more than a decade of experience supporting residential, business and wholesale customers for CLECs, ISPs, resellers and other telecommunications providers
  • Skilled agents understand your industry and the support requirements of products ranging from next generation IP-based/VoIP services to traditional TDM /T1 services, (PRI, IVAD, Private Line) and basic analog phone services
Choose Superior for all your contact needs, including:
  • Full, supplemental or overflow Customer Care support
  • Network operations group support – with agents skilled in technical support requirements, monitoring and troubleshooting
  • Responsive outage management – automated, interactive and live contact support for planned and unplanned outages
  • Reliable customer billing support, with agents trained to process payments, answer billing questions, explain prorated charges, regulatory fees, MRCs and more
  • Effective troubleshooting and seamless interface with your ticketing system to isolate customer issues, open service tickets, “work the problem” and follow up
  • Coordinated testing, monitoring and scheduling including intrusive and non-intrusive circuit testing, outbound calls to appropriate vendors, escalations, and coordinate scheduling of your technicians or the vendors’ technicians
  • Timely customer status updates, 24/7 at the interval you request
  • Highly customized call routing and handling, including priority call routing to first available agent and individual call handling instructions down to the account level
  • On-the-call translation services in over 200 languages
  • Direct mail and email campaign support

Let us help expand your reach and improve results with all your customer contact programs. You won’t find a better fit than Superior Contact.

Make every contact count.

Call 1.877.225.1223