07 Dec Superior Contact Expands Into New Facility, Adds Agents to Accomodate Growth
Superior Contact, a premier contact management center, recently expanded into its second location in Marquette, Michigan, adding ten new agents in the new facility to start, with plans for doubling that headcount within the next few months. This is in addition to continued growth in its main Marquette and Troy offices. Superior Contact, a TelNet Worldwide company, acts as a complete outsourced customer care center for diverse clients, including telecommunications providers, a growing global business networking client, and a leading energy company, helping meet each company’s customer and prospect contact needs.
According to Jackie Barry, director of Superior Contact, “Our new location and enhanced operational efficiencies will help us continue to grow and evolve, delivering the increasingly complex services that help our clients succeed.” In the past year, Superior Contact made significant system enhancements and doubled its staff, with a focus on developing services and specialty teams (technical, database management and foreign language agents,) to facilitate new programs for clients and prospects.
While the build-out benefits all, this new space provides the capacity to meet the growing demands of a key national entrepreneurial business network client and enables Superior to meet increasing demand for higher level technical support offerings.
About Superior Contact
Superior Contact is a full-service, contact management center based in Marquette, Michigan. Superior Contact offers results-driven 24/7 live answer and automated contact center solutions to businesses. Services include full or supplemental customer care support, third party verification, language translation, marketing campaign support, and integrated to fully automated contact solutions. For more about Superior Contact, please visit www.superiorcontact.net.
About TelNet Worldwide
Headquartered in Troy, Michigan, TelNet Worldwide, Inc. is a next-generation provider of essential business communications products and services, including converged voice, data and connectivity, data center solutions, and contact center services. TelNet’s customer-focused professionals, IP-based network, premier tier III data center facility, services and solutions empower businesses to improve productivity and performance. For more about TelNet, please visit telnetww.com.