contact centre Tag

July 30, 2019 | Darcy Dunham

Personalization It’s Monday and you’re going through your morning routine: coffee has been brewed, weekly meetings accepted and now it’s time to tackle your inbox. Just like clockwork, 75 percent of your emails address you as the “Valued Customer.” After reading that uninspired greeting for the...

July 15, 2019 | Darcy Dunham

Establishing a long-lasting relationship with your customers is a lot like dating. Let’s talk about three simple ways to make sure your first date with your customer is unforgettable — in the best way....

March 25, 2015 | kchamberlain

TelNet Worldwide (TelNet), a full service provider of unified communications services, contact center services and TelNet Data Center Solutions, has partnered with EdgeConneX, a leading developer of data center facilities to develop Michigan’s newest advanced Tier III data center....