7 Benefits Of An Onshore Contact Center Today more and more businesses are turning to contact centers to handle their customer experience needs. And while outsourcing has become standard, the latest debate is whether to partner with an onshore or offshore location. With differences in IP...
As of today, there are over 4,000 outsourced contact centers in the United State alone. Understandably, finding the right contact center for your business can be overwhelming. Don’t worry — we’ve got you covered with four crucial elements to look for when considering a contact...
Have you ever wondered about the difference between a “call center” and “contact center”? If you have, we’re willing to bet you assumed they’re nothing but synonyms; two different ways to say the same thing. As it turns out, though, the functions of these entities...
Customer Journey Platform or CJP is a modern contact center solution that is centrally managed and creates omnichannel platform for your customers. ...
Contact centers are missing obvious opportunities to build a stronger company by overlooking simple elements of communication. Let's huddle up and make sure we don't run the wrong plays!...
Establishing a long-lasting relationship with your customers is a lot like dating. Let’s talk about three simple ways to make sure your first date with your customer is unforgettable — in the best way....
Marquette, MI, July 13, 2017 – Superior Contact, a premier contact management center, recently expanded facilities and announced its company re-brand with the launch of a new logo and website (www.superiorcontact.net). It is all part of Superior’s evolution as a full-service omnichannel solutions provider with...
Mondays. We all have a love-hate relationship with them. Sure, some hate them more than others, but that depends more on your personal satisfaction with your job than the weekday itself. Mondays in a Contact Center have higher traffic than most other days of the week....
While the renovation for our office expansion has been under way for some time, the past few days have brought new challenges to our bustling contact center life. It is said that “change is hard at first, messy in the middle, and gorgeous at the...
Superior Contact, a premier contact management center, recently expanded into its second location in Marquette, Michigan, adding ten new agents in the new facility to start, with plans for doubling that headcount within the next few months. This is in addition to continued growth in...
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