Are you prepared to serve today’s consumers? They pay attention to online opinions, visit stores with smartphones, and expect to be engaged in whatever channel they choose – chat, email, a live answered phone call, or social media. Looking for a seamless experience, consumers will spend significantly more where the CX is exemplary, and are prepared to drop retailers when customer service falls short.
Here is where we come in: experienced in consumer packaged goods, B2B, memberships, and luxury services, Superior Contact can enrich the entire prospect>customer>repeat customer lifecycle. Whether you’re an online-only shop, brick and mortar, or a blend of the two, we’ll boost revenue opportunities through stewarding your brand, while providing actionable business insight and analytics.