Sophisticated Technology Makes the Complex Seamless

Our Technology

Our Technology

Supported by our dedicated technical team, Superior Contact blends our own internally developed proprietary tools with one of the world’s leading contact software platforms.

Key capabilities include:

  • Secure and direct connectivity with our clients’ customer management systems for integrated and fluid communications
  • Highly customizable Enhanced IVR, routing, scripting, and reporting, with immediate response to program changes
  • Scalability tools to easily handle any planned or unanticipated spike in activity
  • Automatic call distribution (ACD)
  • Auto dialing capabilities – power and predictive
  • Overflow routing, queue sharing
  • Complete recording and archiving capabilities
  • SOC1, SOC2, and HIPAA compliant

Our parent, TelNet Worldwide, a data center and telecommunications solutions company, provides a depth of service and support that other contact centers simply can’t offer. TelNet keeps us well connected with:

  • Dedicated T1 and IP-based technologies, delivering high capacity for secure call and data transfer
  • Fully redundant service on our own network
  • Fast priority handling of new service, changes and outages
  • “Five nines” reliability
  • 24/7 monitoring and response



As a TelNet Worldwide company…

Technology is an important part of our DNA. Superior Contact is well connected, secure, and able to employ the latest technologies, supported by a dedicated technical team.