Our Track Record
We are the Company you Keep.
Since 1997, Superior Contact has been helping businesses large and small keep in touch with customers and prospects alike. From our humble call center beginnings answering after hours calls, we have built a business that handles the most complex inbound and outbound contact management programs, without ever losing the personal touch.
What we do best…
- We form partnerships with our clients, assigning a dedicated team to design, implement and support effective solutions for managing inbound and outbound contacts with customers and prospects.
- We provide highly customized solutions and well executed programs with client-specific instructions, training, performance metrics and reporting.
- We manage customer contacts more effectively with advanced routing/tracking technology, complete integration with your Customer Management Systems, and some very knowledgeable folks answering your calls.
- We respond immediately to changes in programs, scripting and fluctuating call volumes.
Superior Contact is a TelNet Worldwide company which offers another clear advantage. TelNet is a data center solutions and telecommunications service provider that contributes to our clients’ success by providing a depth of service and support that other contact centers simply can’t offer. Superior leverages TelNet to offer clear, reliable phone connections; intuitive call routing; secure, high speed data services, and; additional priority technical support.
Many of our clients have grown with us since the very beginning. Perhaps because we consistently deliver measurable results and guaranteed performance based on metrics our clients set. (We’ll answer your customers’ calls within three rings, even during power outages!) It could also be the technology we employ to make programs run smoothly. Or, it could be our good Midwestern work ethic and the way we connect with people.
Whatever the reasons, we are driven to keep our clients and their customers happy.