We will take care of your customers even if your staff is unable to make (or take) a call. By leveraging our business continuity plan, your customers will receive the same excellent service with absolutely no disruption in capabilities. ...
Understanding the importance of your customers’ experience and satisfaction will make the difference between surviving and thriving. What is a CSAT? CSAT stands for Customer Satisfaction Score and refers to the measurement of a customer’s short-term happiness or expectations. It’s a key performance indicator (KPI) for many...
Inarguably, the “magic” behind any magic show lies in the secret: the tricks-of-the-trade known only by the performer — the hidden ropes, props and trap doors behind the scenes. Luckily, we’re not so secretive with our industry knowledge — even if excellent customer service is...
7 Benefits Of An Onshore Contact Center Today more and more businesses are turning to contact centers to handle their customer experience needs. And while outsourcing has become standard, the latest debate is whether to partner with an onshore or offshore location. With differences in IP...
As of today, there are over 4,000 outsourced contact centers in the United State alone. Understandably, finding the right contact center for your business can be overwhelming. Don’t worry — we’ve got you covered with four crucial elements to look for when considering a contact...
Let’s imagine you call your favorite dog food company just to voice a concern pertaining to the ingredients listed. As you’re singing along to their catchy jingle “are you ready to fill their bellies, are you ready to fill their bellies, are you ready to...
Have you ever wondered about the difference between a “call center” and “contact center”? If you have, we’re willing to bet you assumed they’re nothing but synonyms; two different ways to say the same thing. As it turns out, though, the functions of these entities...
Personalization It’s Monday and you’re going through your morning routine: coffee has been brewed, weekly meetings accepted and now it’s time to tackle your inbox. Just like clockwork, 75 percent of your emails address you as the “Valued Customer.” After reading that uninspired greeting for the...
Customer Journey Platform or CJP is a modern contact center solution that is centrally managed and creates omnichannel platform for your customers. ...
Contact centers are missing obvious opportunities to build a stronger company by overlooking simple elements of communication. Let's huddle up and make sure we don't run the wrong plays!...
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