Establishing a long-lasting relationship with your customers is a lot like dating. Let’s talk about three simple ways to make sure your first date with your customer is unforgettable — in the best way....
Mondays. We all have a love-hate relationship with them. Sure, some hate them more than others, but that depends more on your personal satisfaction with your job than the weekday itself. Mondays in a Contact Center have higher traffic than most other days of the week....
While the renovation for our office expansion has been under way for some time, the past few days have brought new challenges to our bustling contact center life. It is said that “change is hard at first, messy in the middle, and gorgeous at the...
Superior Contact, a premier contact management center, recently expanded into its second location in Marquette, Michigan, adding ten new agents in the new facility to start, with plans for doubling that headcount within the next few months. This is in addition to continued growth in...
TelNet Worldwide (TelNet), a full service provider of unified communications services, contact center services and TelNet Data Center Solutions, has partnered with EdgeConneX, a leading developer of data center facilities to develop Michigan’s newest advanced Tier III data center....
Click here to chat live with a Superior
Contact representative!