Why Social Media? Studies have shown that 2.96 billion people use social media to share opinions, feedback and conversations about the businesses they interact with. Out of those 2.96 billion conversations, how many are about your business? By incorporating customer experience into social media, you can...
7 Benefits Of An Onshore Contact Center Today more and more businesses are turning to contact centers to handle their customer experience needs. And while outsourcing has become standard, the latest debate is whether to partner with an onshore or offshore location. With differences in IP...
As of today, there are over 4,000 outsourced contact centers in the United State alone. Understandably, finding the right contact center for your business can be overwhelming. Don’t worry — we’ve got you covered with four crucial elements to look for when considering a contact...
Personalization It’s Monday and you’re going through your morning routine: coffee has been brewed, weekly meetings accepted and now it’s time to tackle your inbox. Just like clockwork, 75 percent of your emails address you as the “Valued Customer.” After reading that uninspired greeting for the...
Customer Journey Platform or CJP is a modern contact center solution that is centrally managed and creates omnichannel platform for your customers. ...
Contact centers are missing obvious opportunities to build a stronger company by overlooking simple elements of communication. Let's huddle up and make sure we don't run the wrong plays!...
Establishing a long-lasting relationship with your customers is a lot like dating. Let’s talk about three simple ways to make sure your first date with your customer is unforgettable — in the best way....
Marquette, MI, July 13, 2017 – Superior Contact, a premier contact management center, recently expanded facilities and announced its company re-brand with the launch of a new logo and website (www.superiorcontact.net). It is all part of Superior’s evolution as a full-service omnichannel solutions provider with...
Click here to chat live with a Superior
Contact representative!