Make Every Contact Count

Our Story

Since 1997, Superior Contact has been helping businesses serve their customers and prospects. Today Superior Contact is a premiere contact center solutions provider based in Michigan. From simple campaigns to the most complex inbound/outbound contact management programs, we deliver an exemplary customer experience and seamless service. Our people, expertise, technology, processes and highly collaborative approach all provide distinct advantages that grow your business and support your success.

Who We Serve

Elevate your customer support with our industry leading CX solutions and agents. We are experts in handling the unique needs of diverse businesses. From the simplest answering service account to more complex complete customer care solutions our people, technology and approach to onboarding and training agents to your specifications are proven advantages.

Energy

Competitive Supply, Commercial, Aggregations, & Utilities

Home Services

Contractors, Roofers, Plumbers, Electricians

Professional Services

Financial, Real Estate, Insurance, Marketing, Legal

Healthcare

Insurance, Medicare, Healthcare professionals

HVAC- Home Warranty

HVAC Specialists, Scheduling, Cross and Up Sells

Business

Start-ups, e-Commerce Retail and Wholesale, After-hours Support

Qualified Management

With an average tenure of 15 years, our multi-disciplined management team has the experience and is well qualified to successfully manage your programs.

Our people, upholding the standards that have led to our customers being lauded for their award winning care. They foster a contact center environment geared to keeping our agents happy, motivated, and performing.

Our Agents

Trust our empathetic, problem solving agents to represent your brand with professionalism and passion, driving loyalty and success for your business. Our agents are carefully selected and receive extensive training on how to deliver exceptional customer experiences.