Capture Every Opportunity
Every missed call is a poor customer service experience and potentially lost revenue. Our highly trained and empathetic agents and/or AI solutions will help you capture growth opportunities by providing customers with the information they need quickly and on message, via their channel of choice; voice, webchat, email, or SMS.
Tailored Solutions to Fit Your Business
Let us review your challenges and goals and match them to the perfect outsourcing solution. Our options for customization are endless. Customized pricing, communication channels, AI augmentation, data analytics, coverage times, and training are just a few areas that can be tailored to fit your business.
Achieve Cost Certainty
Transparent and competitive pricing provides budget predictability. Reduce operational costs and maximize your ROI while delivering world-class CX with our professional care agents and the latest technology.
AI Solutions to Maximize Efficiency
Boost your CX with AI tools. Proper use of AI will increase efficiencies, lower costs and create better outcomes for agents and customers.
Your Business Needs Flexibility!
Say goodbye to staffing headaches. Augment your existing team or let us provide a total outsourced solution to meet demand 24/7/365. Build a world-class support team trained to best represent your brand in the channel of the customers’ choice.
Superior Quality Guaranteed
With AI powered analytics and scoring we ensure quality at every stage of the customer’s journey. By leveraging intelligent automation to evaluate speech, sentiment and desktop analytics we pinpoint training and coaching opportunities. We inspire, empower and incentivize our agents to accomplish the best possible outcomes for your customers and prospects.
CCaaS Omni-Channel Tech is included!
We include the option to utilize our enterprise grade customer experience solutions. Enable your end customers to communicate with your business in their channel of choice (voice, chat, digital, sms). Our technology provides everything required from Analytics, to AI Virtual Agents, Quality Management and more. Nothing to buy. Nothing to manage or administer.
Already have your own CCaaS or telephony system? No problem, our team can log into your tools.
Our staff is 100% US-based.
All plans include...
Customizable scheduling
Service Level Target
Team
Lead
Call and Screen Recordings
Quality Assurance
Recruitment and Screening
Multi Channel Options
Custom Greetings & Instructions
Dedicated Agent
Based on budget & SLA requirement.
Minimum FTE size required.