7 Benefits Of An Onshore Contact Center Today more and more businesses are turning to contact centers to handle their customer experience needs. And while outsourcing has become standard, the latest debate is whether to partner with an onshore or offshore location. With differences in IP...
As of today, there are over 4,000 outsourced contact centers in the United State alone. Understandably, finding the right contact center for your business can be overwhelming. Don’t worry — we’ve got you covered with four crucial elements to look for when considering a contact...
Have you ever wondered about the difference between a “call center” and “contact center”? If you have, we’re willing to bet you assumed they’re nothing but synonyms; two different ways to say the same thing. As it turns out, though, the functions of these entities...
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