contact center services Tag

August 01, 2019 | Darcy Dunham

Have you ever wondered about the difference between a “call center” and “contact center”? If you have, we’re willing to bet you assumed they’re nothing but synonyms; two different ways to say the same thing. As it turns out, though, the functions of these entities...

July 30, 2019 | Darcy Dunham

Personalization It’s Monday and you’re going through your morning routine: coffee has been brewed, weekly meetings accepted and now it’s time to tackle your inbox. Just like clockwork, 75 percent of your emails address you as the “Valued Customer.” After reading that uninspired greeting for the...

July 15, 2019 | Darcy Dunham

Customer Journey Platform or CJP is a modern contact center solution that is centrally managed and creates omnichannel platform for your customers. ...

July 15, 2019 | Darcy Dunham

Establishing a long-lasting relationship with your customers is a lot like dating. Let’s talk about three simple ways to make sure your first date with your customer is unforgettable — in the best way....

February 15, 2017 | kchamberlain

While the renovation for our office expansion has been under way for some time, the past few days have brought new challenges to our bustling contact center life. It is said that “change is hard at first, messy in the middle, and gorgeous at the...

March 25, 2015 | kchamberlain

TelNet Worldwide (TelNet), a full service provider of unified communications services, contact center services and TelNet Data Center Solutions, has partnered with EdgeConneX, a leading developer of data center facilities to develop Michigan’s newest advanced Tier III data center....