Why Social Media? Studies have shown that 2.96 billion people use social media to share opinions, feedback and conversations about the businesses they interact with. Out of those 2.96 billion conversations, how many are about your business? By incorporating customer experience into social media, you can...
As of today, there are over 4,000 outsourced contact centers in the United State alone. Understandably, finding the right contact center for your business can be overwhelming. Don’t worry — we’ve got you covered with four crucial elements to look for when considering a contact...
Let’s imagine you call your favorite dog food company just to voice a concern pertaining to the ingredients listed. As you’re singing along to their catchy jingle “are you ready to fill their bellies, are you ready to fill their bellies, are you ready to...
Personalization It’s Monday and you’re going through your morning routine: coffee has been brewed, weekly meetings accepted and now it’s time to tackle your inbox. Just like clockwork, 75 percent of your emails address you as the “Valued Customer.” After reading that uninspired greeting for the...
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