15 Jul Everything You Need to Know About CJP
Customer Journey Platform or CJP is a modern contact center solution that is centrally managed and creates omnichannel platform for your customers. ...
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15 Jul 3 Simple Ways to Improve Your Customer Relationship
Establishing a long-lasting relationship with your customers is a lot like dating. Let’s talk about three simple ways to make sure your first date with your customer is unforgettable — in the best way....
13 Jul SUPERIOR CONTACT’S OFFICE EXPANSION, FRESH NEW BRAND, LOGO AND WEBSITE SIGNAL GROWTH IN OMNICHANNEL SUPPORT
Marquette, MI, July 13, 2017 – Superior Contact, a premier contact management center, recently expanded facilities and announced its company re-brand with the launch of a new logo and website (www.superiorcontact.net). It is all part of Superior’s evolution as a full-service omnichannel solutions provider with...
27 Feb The Morning without Coffee or… The Story of How I Learned to Stop Worrying and Love Teamwork.
Mondays. We all have a love-hate relationship with them. Sure, some hate them more than others, but that depends more on your personal satisfaction with your job than the weekday itself. Mondays in a Contact Center have higher traffic than most other days of the week....
15 Feb Moving is hard. Change is harder.
While the renovation for our office expansion has been under way for some time, the past few days have brought new challenges to our bustling contact center life. It is said that “change is hard at first, messy in the middle, and gorgeous at the...
07 Dec Superior Contact Expands Into New Facility, Adds Agents to Accommodate Growth
Superior Contact, a premier contact management center, recently expanded into its second location in Marquette, Michigan, adding ten new agents in the new facility to start, with plans for doubling that headcount within the next few months. This is in addition to continued growth in...
25 Mar TelNet Worldwide Launches Michigan’s Newest Premier Data Center
TelNet Worldwide (TelNet), a full service provider of unified communications services, contact center services and TelNet Data Center Solutions, has partnered with EdgeConneX, a leading developer of data center facilities to develop Michigan’s newest advanced Tier III data center....