Voice, SMS and digital
AI plugs into every channel your customers already use to reach you.
AI throughout the customer journey
AI for customer service, with people behind it.
Call us877.225.1223
Harness AI when engaging customers. It is available as a standalone service or combined with our Answering Service and Complete Outsourced Customer Care plans.
- Voice, SMS and digital
- Seamless handoff to live agents
- You decide where AI is used
What AI can do for you
Use AI where it helps. Keep people where they matter.
Our AI solutions plug into all the ways your customers interact with you.
Self-service and personalization
AI engages customers with self-service and personalized experiences based on your data, such as your CRM.
Seamless transfer to a live agent
With our live agent services, a human agent continues exactly where the virtual assistant left off.
AI when and where you want
Many customers still prefer live agents. You decide when and where AI handles interactions.
You stay in control
Don’t force it. Choose when AI steps in.
Set rules for when AI handles an interaction and when a live agent takes over. For example:
- Only if the customer would wait on holdAI helps instead of a queue.
- Based on who the customer isVIPs and key accounts go straight to people.
- Based on the time of dayAI after hours, people during peak.
- Based on the reason for the callSimple requests to AI, complex ones to agents.
More services
Combine services to fit your operation.
Find the right balance of AI and live agents.
Tell us how customers reach you today. We’ll show you where AI helps and where people should stay.
Evaluate Your CX Riskor call 877.225.1223