Growing backlogs
Volume grows faster than headcount, and routine tasks fall behind.
Behind-the-scenes work, done right
Back-office outsourcing that keeps operations moving.
Call us877.225.1223
Superior Contact handles the administrative work behind great customer service: data entry, order processing, billing support, and email and ticket handling. Our trained team follows your procedures, so your staff can focus on the work only they can do.
- Your processes, documented
- Sensitive work kept onshore
- Quality reviewed
Since 1998supporting customer operations
24/7live voice support, nights, weekends and holidays
550K+customer interaction hours analyzed each month
Why outsource back-office work
Backlogs slow down everything customers see.
When orders, tickets and records pile up, customers wait longer and front-line staff field more follow-up calls.
Errors and rework
Rushed data entry creates mistakes that take longer to fix than to prevent.
Staff pulled off core work
Skilled employees spend their day on tasks a trained team could handle.
How back-office work is handled
Documented, measured and reviewed.
We start from your procedures and systems, then measure accuracy and turnaround against the standards you set.
- 01Map the process
We document each task, system and exception with your team.
- 02Train the team
Agents learn your tools, rules and quality standards before go-live.
- 03Work the queue
Tasks are completed within agreed turnaround times.
- 04Review and report
Accuracy and volume are reported so you can see results.
Back-office services
Administrative support across your operation.
Use one service or combine them.
Data entry and records
Account updates, record maintenance and document indexing.
Order processing
Order entry, changes, cancellations and status updates.
Billing support
Invoice questions, payment posting support and account reconciliation tasks.
Email and ticket handling
Customer emails, web forms and support tickets answered or routed by your rules.
One partner for front and back office
The team that answers calls can clear the queue behind them.
Combining phone support with back-office work means fewer handoffs and faster resolution for customers.
- Fewer handoffsRequests taken on the phone can be completed by the same team.
- Flexible capacityScale up for busy periods without hiring.
- Quality programsWork is reviewed with scorecards, just like calls.
- The right model for each workflowSensitive, judgment-heavy work stays onshore; routine volume uses flexible capacity.
Back-office outsourcing FAQ
Common questions from operations leaders.
Have a question that isn’t here? Call 877.225.1223 or email moreinfo@superiorcontact.net.
What is back-office outsourcing?
It is contracting administrative tasks, such as data entry, order processing, billing support and email handling, to a partner who completes them by your procedures.
How do you measure accuracy and turnaround?
Work is reviewed through quality programs with scorecards and reporting.
Can we combine back-office work with phone support?
Yes. Back-office services can be used alone or combined with answering services and complete customer care.
More services
Combine services to fit your operation.
Clear the backlog without adding headcount.
Tell us the tasks, systems and volumes involved. We’ll show you how the work would be handled.
Evaluate Your CX Riskor call 877.225.1223