Connecting Your Business
Outbound Programs
Customer & Brand Care
- Primary, supplemental or overflow support
- On-the-call language translation services in over 200 languages
- Customer follow ups
- Appointment confirmation and preparation
- Bill reminder calls
- Welcome calls
- Benefits support
- Application vetting and approval
In Your Voice Omnichannel Support
- Live Answer
- Live Chat
- Web Form Response
- Email Monitoring and Response
- Click to Call
- Social Media
- Universal Queue
Business Process Support
- Social Media Monitoring & Response
- Campaign Management
- Data Verification
- Document Processing
- List Management
Sales
- Account activation, registrations and enrollments
- Order processing, cross and upsell
- Contract renewals
- Loyalty program support
- Warranty management
- Promotions support
- Luxury brands and executive services
Technical Support Help Desk
- Responsive service disruption management
- Dispatch
- Scheduling
- Vendor & resource coordination
- Move, add, change request follow ups
- Network, systems, operations monitoring
Automated Solutions
- Broadcast Outbound Messaging
- Call, email, SMS blasts
- Blend with Interactive Voice Response (IVR)
Supporting Features
- Call recording and archiving with easy retrieval
- Customized scripts, business processes to embody your brand
- Screen pops and tailored knowledge base
- SOC1, SOC2, & HIPAA compliant
- CRM integration
What Makes it Work?
- People
- Technology
- Quality monitoring program
- Comprehensive onboarding
- Thorough training
- Business intelligence