Your Brand of Calm Action

Field & Services

Field & Services

Mother Nature, breakdowns, and emergencies don’t operate on a schedule, and your clients rely on you to be available whenever their disaster strikes.  And you can rely on Superior Contact.

Acting as first line of response, our agents quickly assess the nature and severity of the call, and initiate appropriate actions – all while calmly reassuring your clients.

We can tailor a plan for your business, whether your need is full-time coverage, after-hours, or peak time preparedness, no matter how complex your needs are.

Customer & Brand Care

  • HVAC
  • Property management
  • Building trades
  • Plumbing
  • Maintenance
  • Towing
  • Vent cleaning
  • And more

Automated Solutions

  • Call Blast for emergency community notifications, or maintenance promotions
  • Information Lines for quick access to common FAQs, process or procedure questions

In Your Voice Omnichannel Care

  • 1st level troubleshooting and instruction
  • Call severity assessment
  • Emergency dispatch and priority treatment based on criteria you specify
  • Submit tickets, work orders, coordinate with first responders
  • Determine service program eligibility
  • Answer and screen transferred mobile phone calls
  • Scheduled and unscheduled repair dispatch
  • 24/7 live answer available
  • Schedule appointments
  • Service/warranty product promotion
  • On-the-call language translation services




“Superior Contact provides us with 24/7 service. This ensures that after normal business hours a friendly, real person, not a machine, will handle urgent customer calls, as well as communication from our staff. With Superior Contact all customer calls receive the prompt attention they deserve.”


– Bill N., Heating and cooling client