Leverage Superior Contact's Rich Expertise in Energy



Our knowledge and capabilities in the deregulated energy industry began at our inception in 1997. We understand the complexity of adhering to rules and regulations that differ from municipality to municipality and state to state, and do so while providing a warm, personal experience for your customer. Whether in a longstanding market or a newly launched program, we know your customers, the questions they ask, and the services they need. As a result, we can implement successful, custom programs quickly and effectively. Today, the strong partnership we’ve cultivated with one of America’s top performing gas and electricity suppliers has resulted in numerous customer accolades and awards for excellence in customer care.

While we can augment your customer service department with afterhours or overflow coverage, many choose to have Superior Contact operate as their primary CX resource. We provide all aspects of customer care, support marketing initiatives and increase sales. All in your distinct brand voice.

Customer & Brand Care

  • In Your Voice Omnichannel options
  • Activate accounts
  • Handle contract, rate, choice/pricing inquiries
  • Manage new market aggregation programs
  • Execute Opt in/Opt out programs
  • Enroll and verify customers, offer program recommendations
  • Retain customers
  • Process payments and billing inquiries
  • Provide live and automated bill reminders
  • Handle trouble tickets
  • Dispatch technicians
  • Provide on-the-call care in over 200 languages

Marketing Programs

  • Renew customers
  • Surveys
  • Welcome calls

Business Process Support




“Superior Contact provides the world class care that has helped us achieve award-winning customer satisfaction results. The agents consistently exceed call metric goals and receive top marks from our customers for being ‘Courteous/Knowledgeable’ about our company.”


– Catherine S., Energy client