Superior Contact Speaks Fluent Telecom



Our telecom roots run deep. As a TelNet Worldwide company, with decades of experience serving residential, business and wholesale customers for CLECs, ISPs and others, we truly understand your industry and deliver the high level of support required. From critical technical functions such as troubleshooting, service ticket management and network operations support, to general care and product support, Superior has you covered.

Our skilled agents are certified to support diverse products – from traditional TDM/T1 services to next gen cloud and VoIP solutions, unified communications, networking and data center services. They can proficiently isolate customer issues and interface with your next level technical tiers while providing timely updates to your customers as required.

Customer & Brand Care

  • In Your Voice Omnichannel options
  • Primary, supplemental or overflow support
  • General customer inquiries
  • Service status updates
  • Move, add, change requests
  • Billing inquiry and payments, including proration, regulatory fees
  • Bill collection reminders

Marketing Programs

  • Customer surveys
  • Welcome calls
  • Campaign support – direct and digital

Technical Support

  • Network operations monitoring
  • Service disruption response management (planned and unplanned)
  • Trouble ticket handling
  • Troubleshooting
  • Coordinated testing, monitoring, scheduling – including circuit testing
  • Vendor coordination and scheduling