17 Mar We’re Committed To You and Your Customers
For over 20 years, we’ve prided ourselves on keeping our clients connected to their customers — and in the midst of our current coronavirus pandemic, it’s no different. We will take care of your customers even if your staff is unable to make (or take) a call.
How We’re Protecting Our People
With the news of fellow Michiganders testing positive for COVID-19, and the probability that more cases will soon be confirmed, we want to assure everyone that we’re closely monitoring the situation. We’re taking guidance from national, state and local health agencies and will continue to share their information with our employees.
At this time, we’ve transitioned our frontline contact center agents and staff to a remote configuration so that our employees can work in low-risk environments. Thanks to our unified communication tools and our secure, web-based platform, our team has full remote capabilities.
What This Mean For Your Customers
Superior Contact maintains a solid business continuity plan that includes the ability to virtualize its workforce. By leveraging this plan, your customers will receive the same excellent service with absolutely no disruption in capabilities.
Not only will we maintain our call handling capacity, but we’re also working toward increasing it to assist our customers who may be facing staff reductions or closures. By consolidating business hours and authorizing over time, we are prepared to handle higher than normal call volumes.
As we all work together to mitigate the spread of the coronavirus, we want you to know that we are here for you and your customers.
If you have any questions about working remotely or our BPO solutions, our customer success and support teams are standing by.