Let our team behind your technology make all the difference to your brand’s reputation. SaaS providers, mobile app developers, telecommunications, fiber and data companies, medical & health solution providers and start-ups trust Superior Contact to steward their brand’s experience with exemplary Tech Support and IT Help Desk Services.
User Case HandlingGuide users through step by step instructions for any “how-tos” related to your services, including configuration changes and updates. Phone, email, chat and more.
Hardware & Software Applications SupportOpen and resolve service tickets, troubleshooting and testing. Commitment to follow up and follow through, tracking resolution through escalation, even to your internal team
Trouble Ticket Handling & Trouble ShootingOpen and resolve service tickets, troubleshooting and testing. Commitment to follow up and follow through, tracking resolution through escalation, even to your internal team
Resource DeploymentDispatch technicians, coordinate vendor meets
Responsive Service Disruption ManagementWhether planned or an unanticipated outage, we immediately can tap into systems to alert customers and keep them informed – pre-recorded announcement on main service number, Information Line update, call, email, SMS blasts.
Network, Systems, Operations MonitoringWe train our agents to monitor that all is well in your world and to escalate appropriately to ensure it stays that way
“Superior Contact agents are very efficient at handling our Tiered support, they understand our products and deliver exceptional customer service.”
– Brian K., Technology client
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