Connecting Your Business
Inbound Services
Customer & Brand Care
- Comprehensive customer service
- Primary, supplemental or overflow support with 100% onshore accent-neutral agents
- On-the-call language translation services in over 200 languages
- Virtual Receptionist and priority screening
- Appointment scheduling
- Payment processing and billing inquiries
- Benefits support
- Application vetting and approval
In Your Voice Omnichannel Support
- Live Answer
- Live Chat
- Web Form Response
- Email Monitoring and Response
- Click to Call
- Social Media
- Universal Queue for consistent service levels
Business Process Support
- Social Media Monitoring & Response
- Campaign Management
- Research
- List Management
Sales
- Account activation, registrations and enrollments
- Order processing, cross and upsell
- Product and order status inquiries
- Save customers
- Warranty management
- Promotions support
- Luxury brands and executive services
Technical Support
- IT Help Desk, product support, hardware, software, mobile applications
- User case handling
- Trouble reporting, resolution, escalation
- Responsive service disruption management
- Resource deployment & dispatch
- Move, add, change requests
- Network, systems, operations monitoring
Automated Solutions
- Interactive Voice Response (IVR)
- Information Line
- Automated Attendant & Routing
Supporting Features
- Call recording and archiving with easy retrieval
- Customized scripts, Enhanced IVR, announcements, on hold messaging, business processes to embody your brand
- Intelligent, priority routing
- Skills based routing leading to higher agent productivity
- Screen pops and tailored knowledge base
- SOC1, SOC2, & HIPAA compliant
- CRM integration
What Makes it Work?
- People
- Technology
- Quality monitoring program
- Comprehensive onboarding
- Thorough training
- Business intelligence