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4 Proven Ways To Enhance Customer Experience With Social Media
Why Social Media? Studies have shown that 2.96 billion people use social media to share opinions, feedback and conversations about the businesses they interact with. Out of those 2.96 billion conversations, how many are about your business? By incorporating customer experience into social media, you...
We’re Committed To You and Your Customers
We will take care of your customers even if your staff is unable to make (or take) a call. By leveraging our business continuity plan, your customers will receive the same excellent service with absolutely no disruption in capabilities.
Nine Proven Ways To Improve Your Customer Satisfaction Score
Understanding the importance of your customers’ experience and satisfaction will make the difference between surviving and thriving. What is a CSAT? CSAT stands for Customer Satisfaction Score and refers to the measurement of a customer’s short-term happiness or expectations. It’s a key performance indicator...
5 Keys to Magical Customer Service
Inarguably, the “magic” behind any magic show lies in the secret: the tricks-of-the-trade known only by the performer — the hidden ropes, props and trap doors behind the scenes. Luckily, we’re not so secretive with our industry knowledge — even if excellent customer service is...
7 Benefits Of An Onshore Contact Center
7 Benefits Of An Onshore Contact Center Today more and more businesses are turning to contact centers to handle their customer experience needs. And while outsourcing has become standard, the latest debate is whether to partner with an onshore or offshore location. With differences in...
Five Crucial Elements To Look For in a Contact Center
As of today, there are over 4,000 outsourced contact centers in the United State alone. Understandably, finding the right contact center for your business can be overwhelming. Don’t worry — we’ve got you covered with four crucial elements to look for when considering a contact...
The Effects of Positive Scripting
Let’s imagine you call your favorite dog food company just to voice a concern pertaining to the ingredients listed. As you’re singing along to their catchy jingle “are you ready to fill their bellies, are you ready to fill their bellies, are you ready to...
The Difference Between a Call Center and a Contact Center
Have you ever wondered about the difference between a “call center” and “contact center”? If you have, we’re willing to bet you assumed they’re nothing but synonyms; two different ways to say the same thing. As it turns out, though, the functions of these entities...
The Power of Personalization: Customer Experience With A Personal Touch
Personalization It’s Monday and you’re going through your morning routine: coffee has been brewed, weekly meetings accepted and now it’s time to tackle your inbox. Just like clockwork, 75 percent of your emails address you as the “Valued Customer.” After reading that uninspired greeting for...
Everything You Need to Know About CJP
Customer Journey Platform or CJP is a modern contact center solution that is centrally managed and creates omnichannel platform for your customers.
Running the wrong play: Missed Opportunities for Contact Centers
Contact centers are missing obvious opportunities to build a stronger company by overlooking simple elements of communication. Let's huddle up and make sure we don't run the wrong plays!
3 Simple Ways to Improve Your Customer Relationship
Establishing a long-lasting relationship with your customers is a lot like dating. Let’s talk about three simple ways to make sure your first date with your customer is unforgettable — in the best way.
SUPERIOR CONTACT’S OFFICE EXPANSION, FRESH NEW BRAND, LOGO AND WEBSITE SIGNAL GROWTH IN OMNICHANNEL SUPPORT
Marquette, MI, July 13, 2017 – Superior Contact, a premier contact management center, recently expanded facilities and announced its company re-brand with the launch of a new logo and website (www.superiorcontact.net). It is all part of Superior’s evolution as a full-service omnichannel solutions provider with...
The Morning without Coffee or… The Story of How I Learned to Stop Worrying and Love Teamwork.
Mondays. We all have a love-hate relationship with them. Sure, some hate them more than others, but that depends more on your personal satisfaction with your job than the weekday itself. Mondays in a Contact Center have higher traffic than most other days of the...
Moving is hard. Change is harder.
While the renovation for our office expansion has been under way for some time, the past few days have brought new challenges to our bustling contact center life. It is said that “change is hard at first, messy in the middle, and gorgeous at the...
Superior Contact Expands Into New Facility, Adds Agents to Accommodate Growth
Superior Contact, a premier contact management center, recently expanded into its second location in Marquette, Michigan, adding ten new agents in the new facility to start, with plans for doubling that headcount within the next few months. This is in addition to continued growth in...
TelNet Worldwide Launches Michigan’s Newest Premier Data Center
TelNet Worldwide (TelNet), a full service provider of unified communications services, contact center services and TelNet Data Center Solutions, has partnered with EdgeConneX, a leading developer of data center facilities to develop Michigan’s newest advanced Tier III data center.